Need some help?

The app is definitely the best way to find your local Refill Stations, but you can also keep an eye out for our blue and white Refill window stickers.

Yes! We partner with Chilly’s Bottles who not only sell our co-branded bottles but also make a donation to Refill for every bottle sold. To enquire about pricing or make a bulk order of 30 or more bottles simply contact [email protected] and copy in [email protected]. If you’re purchasing less than 30, you can do this here and at check out select the appropriate quantity as shown below.

Our guide is aimed at organisations, groups and businesses who are looking to install water fountains for the benefit of their local community. Starting from scratch can be a little daunting, and we hope that the information provided here will help you to plan out your project and make a real splash! Download the full guide from our resources.

For our latest advice on offering water Refills and Coronavirus read our Water Refill and Covid guidance.

The easiest way to register a Refill Station is by using the Refill app. If you don’t already have it, you can download it from the App Store or Google Play. Once you have the app, you’ll need to tap ‘Get Involved’ then ‘Add a Station’ and fill out the details of the station, including what type of Refills are available.

If you’re unable to use the app, you can register your Refill Station on our website, go to the ‘Add a Station’ page and fill out the details there. Please note that Refill Stations added via the website will take up to a week to appear on the app.

If you have a location where you’re happy to allow the public to enter and refill their tap water, either directly or by popping in to ask you to refill, this is a ‘publicly accessible water point’ and can be registered as a Refill Station for water refills.

We can’t currently allow the following taps on our map due to safeguarding, access or hygiene issues:

• Schools
• Nightclubs
• Places of residence
• Taps located in toilet areas
• Outside taps over an open drain

Absolutely not! We welcome all types of businesses, from galleries and museums to banks and bars. As long as your business or location is not a school, nightclub, place of residence or an outside tap over an open drain, we’d love to have you onboard as a Refill Station.

Yes, we need a business or personal email address for the business or business owner when adding the premises onto the Refill app. This is so we can send key information to help make the most of being a Refill Station, including benefits to the business and guidance to ensure water quality and hygiene.

If you’re having any issues adding a Refill Station we’d like to know about them, to ensure we resolve them as quickly as possible. Please contact us, using the form – selecting “providing feedback”.

The health and safety of our Refill Station staff and their customers is our first priority. Experts have confirmed reusables are safe to use provided they are cleaned properly. Read our complete guidance for Refill Stations offering water refills.

Watch our video guide to staying safe and staying hydrated.

If you feel a Refill Station is unhygienic please report this through the feedback section on the app. As a Refill Station, if someone’s bottle smells bad or looks dirty, you don’t have to Refill it.

If your business name or opening hours have changed,  or if you’d like to update the image showing for your Refill Station, you can email the new details to us at [email protected] with the name and address of your station. Please note all images need to be in .jpg or .png format. 

If your business is closing or you’ve decided you no longer want to be a part of the Refill campaign, we’ll be more than happy to remove your Station from the Refill app and database, just pop your business name and address in an email to us at [email protected] and we’ll do the rest. 

Before starting a new Refill Scheme you should check our scheme map to make sure one doesn’t already exist in your area. If you have a local scheme already we encourage you to reach out to them to offer any support. If not, you can find all the information you need about starting your own Scheme here.

The Refill campaign is growing and we now have schemes across the world, from Australia to Latin America, powering the Refill Revolution at a global level! If you’re interested in becoming a Delivery Partner for Refill outside of the UK we’d love to hear from you. Get in touch at [email protected]

To log your Refill you’ll need to open the Refill app either when you are at the Refill Station, or nearby. In the map you’ll see the Station you’re at, tap on the Station, select the Refill type(s), then tap ‘Refill Now’ – and there you have it.

You can also share your Refills with your friends on social media to encourage them to join and you can see your total Refills on your account. If you are part of a team, your Refills will be added to your joint account to see how much plastic you have saved together.

If you get the message ‘not close enough to Refill’ when you’re trying to log your Refill in the app, it could be due to the location not updating correctly, the best way to resolve this issue is by restarting the app.

As long as you are within 10 miles of the Refill station, you can log your Refills later on. So if you forget to log it while you’re there, or your hands are full from carrying your reusables, you can still log your Refills and track how much plastic you have prevented.

If you’re having trouble logging in, you should double check you don’t already have an account. The easiest way to do this is select ‘forgot my password’ and then follow the prompts. If the problem persists, contact us here and we’ll do our best to follow up as soon as possible.

The app is best used with an account as this lets you log and track your Refills, including being able to log Refills of more than just water. 

You can find the free Refill app in the App Store or Google Play.